FAQ

Ticketing & General Information

You can purchase tickets online by clicking on the “Buy Tickets” tab located on the homepage of this website. Reservations are required. You must book your date & time online to secure your requested time.   ALL SALES ARE FINAL. If you need to reschedule, please call or email us at least 48 hours before your scheduled reservation time. Please Note: Reservation changes are subject to a rescheduling fee.  Please call or email us with inquiries on availability. 

**If you have coupons or promotional codes, you must present them at the time of purchase. If you have a voucher code, please enter it after choosing your date and time. Promotional codes and other discounts may NOT be combined with vouchers, please note that this will potentially delay the booking process and forfeit the selected reservation time.

  • We are open Wednesday through Sunday
  • Closed Mondays and Tuesdays

As we are reservation-based, our hours vary. If the time you need is not showing on the ticket calendar, please contact us at info@escapeit.com and our staff may be able to work something out for you!

Please call our office at: 702-333-0770. If someone is not available to take your call, please leave a message and one of our team members will be in touch with you promptly. For the quickest response, please email us at info@escapeit.com.

Yes, reservations are REQUIRED. As we sell out daily, we cannot accept walk-ups and all customers must have a reservation prior to arrival.

Valid Identification Required – For Security and Verification purposes, Valid Identification is required for each guest over the age of 18, and will need to be presented upon arrival at Escape IT. Forms of acceptable identification include valid Drivers License, Passport, Identification Card.

Please note that price of admission varies depending on the night you come. If you purchased tickets on the wrong night, please call our office for further assistance: 702-333-0770. If someone is not available to take your call, please leave a message and one of our team members will be in touch with you promptly. For the quickest response, please email us at info@escapeit.com.

YES. Escape IT will sell out. Reservations are required. Reservations must be on time, late arrivals will not be admitted after 5 minutes past the appointment time to ensure the quality of the experience for other guests. Please make sure to factor in travel time, traffic, and weather. NO REFUNDS will be issued due to late arrival.

  • The General Admission ticket will grant you access into the Escape Experience at your chosen reservation time, where you will be combined with guests booked in the same reservation time up to the maximum group size of 10 people. 
  • The Private VIP Experience grants your group of 4-10 people private access into the Escape Experience without outsiders joining your group. 

Reservations must be on time. While we will always do our best to accommodate our guests, late arrivals will not be admitted after 5 minutes past the appointment time to ensure the quality of the experience for other guests. Please make sure to factor in travel time, traffic, and weather. NO REFUNDS will be issued due to late arrival.

We are happy to assist you in adding to your reservation! Please call our office at: 702-333.0770. If someone is not available to take your call, please leave a message and one of our team members will be in touch with you promptly. For the quickest response, please email us at info@escapeit.com

This event is not recommended for children under 16. Adult discretion is strongly advised. Children under 16 must be accompanied by a supervising adult. Guests under 18 will need a parent or guardian present to sign waiver. No refunds will be given due to scare factor or the intensity of the attraction. Please note: All persons regardless of age must purchase a ticket for entry.

Escape IT is designed to be an intense escape experience. It will be loud, dark, and foggy throughout the attraction. Special effects, mechanical devices, and live actors will be in every room. Be advised that no refunds will be given due to “scare factor” or the intensity of the attraction.

Parking, Drop Off and Pick Up

The best way to access parking for Escape IT will be the entrance on S. MLK Blvd. Our address is: 273 S MLK. Blvd, Las Vegas, NV 89106. There is parking on site.

Once you enter the attraction, there is no re-entry if you leave. Please note that no refunds will be given if you exit during your experience.

Safety and Security

  1. Bags (backpacks, large bags, suitcases, luggage) larger than 10″ x 10″.
  2. Weapons (such as guns, knives or clubs), pepper spray, mace, flares or fireworks.
  3. Chains or studded bracelets, bandanas or head wraps.
  4. Lighters including but not limited to butane, lighter fluid, electric or any other flammable liquids.
  5. Patrons without shoes or shirts, or wearing masks, face paint or costumes.
  6. No outside Food & Beverage including alcohol, Cans/Bottles/Flasks.
  7. Illegal Drugs/Substances.
  8. Glass, metal or plastic containers of any kind.
  9. Coolers and Ice Chests, Seat cushions, Pointed Tip umbrellas.
  10. Water guns, toy/replica weapons, squirt bottles, flag/banner poles/sticks, Beach Balls, Frisbees, brooms, or projectiles etc.…
  11. Noise Making Devices- Air horns, whistles, musical instruments/drums/ drum sticks.
  12. Skateboards, rollerblades, hoverboards, bicycles, helmets, chairs.
  13. Fireworks, explosives, slingshots, smoke/stink bombs/ laser Pointers etc. External Flash Cameras, Interchangeable/detachable Camera Lens (No professional photography), Tripods/Monopods, Audio/Visual Recording Devices, Selfie Sticks. Laptop/Tablet, IPAD computers, No Go pro cameras. Cell phones MUST be put away at all times.
  14. Two-way radios, flashlights, optical Illusions.
  15. Permanent markers, spray paint.
  16. Balloons and flowers.
  17. Sign/Flags/Banners larger than 11″ x 17″.
  18. Signs, posters or garments with explicit language, profanity or derogatory characterization directed toward any person.
  19. Pets other than service animals.
  20. Unapproved Pamphlets/Handouts/Ads.
  21. Marijuana

*** Please note that if you or someone in your party breaks any of the above rules, or engages in behavior that, as determined by us in our sole discretion, is obnoxious or threatening, illegal or that is intended to annoy, abuse, threaten or harass any other person, you and your entire party are subject to expulsion and will be immediately removed from the attraction.

We recommend bringing minimal personal items with you to the attraction. Cell phones MUST stay inside pockets or purses at all times. Escape IT is not liable for lost, damaged or stolen items. Please note that if we see you with your cell phone out at ANY TIME during the experience that you and your entire party will be subject to expulsion and immediately removed from the attraction.

The attraction is not recommended for individuals who are pregnant, have heart conditions, hypertension, claustrophobia, or similar conditions. The attraction is also not recommended for individuals who are sensitive to closed and dark spaces, light deprivation, strobe lighting, and extreme sound and light effect, all of which may cause stress or anxiety.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other trans-dermal introduction of, is prohibited at Escape IT notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Banned items will not be allowed into the attraction for any reason, and you will be required to leave the attraction to discard banned items before being allowed to enter the attraction. Please leave your items at home, in your car or with someone not entering the event.

YES. All individuals under the age of 18 may be inside Escape IT during operation hours if they have a reservation.  However, they are not permitted to loiter outside of the event without a parent or guardian after 10 PM Sunday – Thursday and 9 PM Friday and Saturday.

Only employees of Escape IT are permitted to wear costumes during the event. Outside costumes are STRICTLY PROHIBITED and you will be turned away.  This is for the safety of our staff and patrons.

Please wear appropriate clothing for an escape experience that will allow you to comfortably and freely move, including crawling. Please note that we are not responsible for clothing that may be unintentionally soiled or damaged during the escape experience.

Special Needs

Yes. Escape IT is designed to accommodate a standard wheelchair, however, some elements of the experience may be modified to allow the chair to move through freely. Oversized motorized wheelchairs or scooters may have more restrictions depending on size.



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PLEASE NOTE:
We will be closing by 6pm on Thanksgiving, November 23rd, so that our staff can be with their families

Terms & Conditions

All movie themed content is the intellectual property of their respective owners and is utilized with express permission of the intellectual property owners. All further use is prohibited without the express authorization and approval of the owners of the respective intellectual property.

Egan Escape Productions, LLC is the seller of all tickets on this site and is solely responsible for all aspects of your purchase.  Warner Bros. Entertainment Inc is not responsible or liable for any loss or damage incurred by you as a result of your dealings with Egan.  Any information collected on this site is collected by Egan Escape Productions, LLC and shall be subject to Egan Escape Productions, LLC Privacy Policy. Such information may be shared with Warner Bros. Entertainment Inc., which will use such information in accordance with its own independent privacy policy, located at https://policies.warnerbros.com/privacy/

IT and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s22)

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

To keep you up to date on other similar attractions or promotions that may be of interest to you.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Egan Escape Productions LLC or Egan Productions LLC (and any affiliates). It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  Any information collected on this site is collected by Egan Escape Productions and shall be subject to this Privacy Policy. Such information may be shared with Warner Bros. Entertainment Inc., which will use such information in accordance with its own independent privacy policy, located at https://policies.warnerbros.com/privacy/ . However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please email us at info@Escapeit.com.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Disclaimer & Privacy Policy

All movie themed content is the intellectual property of their respective owners and is utilized with express permission of the intellectual property owners. All further use is prohibited without the express authorization and approval of the owners of the respective intellectual property.

Egan Escape Productions, LLC is the seller of all tickets on this site and is solely responsible for all aspects of your purchase.  Warner Bros. Entertainment Inc is not responsible or liable for any loss or damage incurred by you as a result of your dealings with Egan.  Any information collected on this site is collected by Egan Escape Productions, LLC and shall be subject to Egan Escape Productions, LLC Privacy Policy. Such information may be shared with Warner Bros. Entertainment Inc., which will use such information in accordance with its own independent privacy policy, located at https://policies.warnerbros.com/privacy/

IT and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s22)

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

To keep you up to date on other similar attractions or promotions that may be of interest to you.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Egan Escape Productions LLC or Egan Productions LLC (and any affiliates). It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  Any information collected on this site is collected by Egan Escape Productions and shall be subject to this Privacy Policy. Such information may be shared with Warner Bros. Entertainment Inc., which will use such information in accordance with its own independent privacy policy, located at https://policies.warnerbros.com/privacy/ . However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please email us at info@Escapeit.com.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.